Privacy Policy
Effective Date: August 2025
Home Warranty Services (“we,” “our,” or “us”) values your privacy and is committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy describes our practices when you visit our website, use our services, or communicate with us through digital platforms, including SMS messaging.
By accessing or using our website or services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
Full name, mailing address, email address, and telephone number
Property details and service-related information connected to warranty coverage
Payment information, which is securely processed by third-party payment processors
Records of communications, preferences, and correspondence
1.2 Information Collected Automatically
When you interact with our website, certain information may be collected automatically, such as:
IP address
Browser type and version
Device and operating system information
Referring and exit pages
Date, time, and duration of visits
Usage data and navigation patterns
1.3 SMS and Mobile Information
We respect your mobile privacy:
Mobile information is not shared with third parties or affiliates for marketing or promotional use
Opt-in consent and messaging preferences are not disclosed to external parties
Wireless carriers are not liable for delayed or undelivered messages
Message frequency may vary, and standard messaging and data rates may apply
2. How We Use Your Information
We use collected information for purposes that include:
Operating, maintaining, and improving our website and services
Administering warranty agreements, service requests, and claims
Communicating with you regarding accounts, service updates, and promotional offers
Enhancing functionality, performance, and user experience
Preventing fraud, abuse, or unauthorized activity
Meeting legal, regulatory, and compliance obligations
3. Information Sharing and Disclosure
We do not sell or lease your personal information. Information may be shared only under the following circumstances:
With trusted service providers or contractors involved in warranty administration and operations
When required by applicable law, legal process, or governmental request
To protect the rights, safety, or security of our business, customers, or systems
With your express consent
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Customize your experience
Improve site performance and security
Analyze traffic trends and usage behavior
You may control or disable cookies through your browser settings; however, some site features may be affected.
5. Third-Party Websites and Advertising
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately. Third-party advertisers may use cookies or tracking tools to personalize advertisements; we do not control these technologies.
6. SMS Messaging and Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at support@nationalhomeservicesusa.com.
To resume messaging, reply START.
Opting out of messages does not impact your warranty coverage or eligibility for services.
7. Your Privacy Rights
7.1 California Consumer Privacy Act (CCPA)
California residents have the right to:
Request information about the personal data we collect
Request deletion of personal information, subject to legal exceptions
Opt out of the sale of personal data (we do not sell personal information)
Receive equal service and pricing regardless of exercising privacy rights
Requests may be submitted by email or mail. We will respond within one month.
7.2 General Data Protection Regulation (GDPR)
Individuals located in the European Economic Area have the right to:
Access their personal data
Request correction or deletion
Restrict or object to data processing
Request data portability
We respond to GDPR-related requests within one month.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal data, please contact us so we can promptly remove it.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. While no system can be guaranteed 100% secure, we regularly review and enhance our security practices.
10. Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.